category · Support
Support software after AI
41 tools in this category. 2 are rated killed and 20 survived — together the non-survivors add up to $6,950 a month.
41
tools tracked
2
killed
20
survived
$6,950
$/mo at risk
most-voted in Support
G 
Gorgias
support_agent Support
Survived by knowing the order, not just the answer.
why
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $60/mo.
OpenAI · 2024-05 $60/mo
F 
Freshchat
support_agent Support
Live chat plus a bot builder, in a world where the bot builds itself.
why
OpenAI's version covers the headline feature only, so the $19/mo is now paying for the workflow around it, not the AI.
OpenAI · 2024-05 $19/mo
L 
LiveChat
support_agent Support
Priced per human agent, in an era of fewer human agents.
why
Tidio covers the headline feature free, so the $24/mo is now paying for the workflow around it.
OpenAI · 2024-05 $24/mo
G 
Guru
support_agent Support
Verified internal knowledge cards, versus asking the model.
why
Notion covers the headline feature free, so the $15/mo is now paying for the workflow around it.
Anthropic · 2024-06 $15/mo
K 
Kustomer
support_agent Support
A CRM-style helpdesk with an unusual ownership history.
why
Meta's version covers the headline feature only, so the $89/mo is now paying for the workflow around it, not the AI.
Meta · 2024-04 $89/mo
D 
Document360
support_agent Support
Knowledge base software, when the model can just read the folder.
why
Notion and GitBook cover the headline feature free, so the $149/mo is now paying for the workflow around it.
Anthropic · 2024-06 $149/mo
every Support tool in the archive
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The Death List
41 of 41· $6,950/mo at riskD
Drift
support_agentSupport· $2500
KINDA
OpenAI · 2024-03 · LLM chatbots any team can build
Tidio covers the headline feature free, so the $2,500/mo is now paying for the workflow around it.
M
Maven AGI
support_agentSupport· $2083
KINDA
OpenAI · 2025-09 · Well-capitalized rivals out-fund Maven AGI in the same enterprise AI customer support race, built on the same model APIs
OpenAI's version covers the headline feature only, so the $2,083/mo is now paying for the workflow around it, not the AI.
O
Olark
support_agentSupport· $29
YES
OpenAI · 2024-05 · AI chat deflection and free live-chat alternatives
Tidio now covers the same core job on a free tier, so the $29/mo is optional.
H
HelpCrunch
support_agentSupport· $12
YES
OpenAI · 2024-05 · Cheap doc-trained support bots
Tidio now covers the same core job on a free tier, so the $12/mo is optional.
Y
Yellow.ai
support_agentSupport· $999
KINDA
OpenAI · 2025-05 · Nimbler AI-native support platforms win enterprise deals with simpler GPT-based agent building than legacy no-code flows
OpenAI's version covers the headline feature only, so the $999/mo is now paying for the workflow around it, not the AI.
F
Forethought
support_agentSupport· $420
KINDA
OpenAI · 2024-05 · Incumbent helpdesks shipped native AI resolution
OpenAI's version covers the headline feature only, so the $420/mo is now paying for the workflow around it, not the AI.
G
Gladly
support_agentSupport· $180
KINDA
OpenAI · 2022-11 · LLM support agents resolve and summarize tickets, undercutting per-seat tools
OpenAI's version covers the headline feature only, so the $180/mo is now paying for the workflow around it, not the AI.
D
Document360
support_agentSupport· $149
KINDA
Anthropic · 2024-06 · Long-context models answer from raw docs without a knowledge base
Notion and GitBook cover the headline feature free, so the $149/mo is now paying for the workflow around it.
H
Helpjuice
support_agentSupport· $120
KINDA
Anthropic · 2024-06 · Models read documents better than knowledge-base search does
Notion covers the headline feature free, so the $120/mo is now paying for the workflow around it.
S
Stonly
support_agentSupport· $99
KINDA
Anthropic · 2024-06 · Interactive guides versus conversational answers
Anthropic's version covers the headline feature only, so the $99/mo is now paying for the workflow around it, not the AI.
K
Kustomer
support_agentSupport· $89
KINDA
Meta · 2024-04 · Meta AI in the messaging channels Kustomer routes
Meta's version covers the headline feature only, so the $89/mo is now paying for the workflow around it, not the AI.
E
eesel AI
support_agentSupport· $50
KINDA
OpenAI · 2025-11 · Bigger-funded AI support platforms racing on the same GPT-powered resolution model with far larger sales teams
OpenAI's version covers the headline feature only, so the $50/mo is now paying for the workflow around it, not the AI.
C
Chatbase
support_agentSupport· $40
KINDA
OpenAI · 2023-11 · Assistants API + native RAG
Chatwoot covers the headline feature free, so the $40/mo is now paying for the workflow around it.
D
Dixa
support_agentSupport· $39
KINDA
OpenAI · 2022-11 · ChatGPT-grade assistants deflect and draft support replies natively
Tidio covers the headline feature free, so the $39/mo is now paying for the workflow around it.
R
Re:amaze
support_agentSupport· $29
KINDA
OpenAI · 2024-05 · AI-first helpdesks with resolution pricing
OpenAI's version covers the headline feature only, so the $29/mo is now paying for the workflow around it, not the AI.
T
Tidio
support_agentSupport· $29
KINDA
OpenAI · 2024-03 · Assistants API bots
Crisp and Chatwoot cover the headline feature free, so the $29/mo is now paying for the workflow around it.
C
Crisp
support_agentSupport· $25
KINDA
OpenAI · 2024-03 · RAG bots
Tidio and Chatbase cover the headline feature free, so the $25/mo is now paying for the workflow around it.
L
LiveChat
support_agentSupport· $24
KINDA
OpenAI · 2024-05 · AI deflection reduced the number of chats humans handle
Tidio covers the headline feature free, so the $24/mo is now paying for the workflow around it.
F
Freshchat
support_agentSupport· $19
KINDA
OpenAI · 2024-05 · LLM support agents resolve tickets without a bot builder
OpenAI's version covers the headline feature only, so the $19/mo is now paying for the workflow around it, not the AI.
G
Guru
support_agentSupport· $15
KINDA
Anthropic · 2024-06 · Enterprise search plus model-read documents
Notion covers the headline feature free, so the $15/mo is now paying for the workflow around it.
P
PolyAI
support_agentSupport· free
KINDA
OpenAI · 2025-10 · Frontier realtime voice models undercutting purpose-built conversational platforms on cost
OpenAI's version covers the headline feature only — the workflow around it is what still does the work.
B
Botpress
support_agentSupport· $79
NOT REALLY
OpenAI · 2024-06 · Assistants API + agent frameworks
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $79/mo.
G
Gorgias
support_agentSupport· $60
NOT REALLY
OpenAI · 2024-05 · Deep commerce integration is not something a chatbot replicates
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $60/mo.
V
Voiceflow
support_agentSupport· $60
NOT REALLY
OpenAI · 2024-03 · Assistants API bots
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $60/mo.
P
Pylon
support_agentSupport· $59
NOT REALLY
OpenAI · 2025-02 · Traditional helpdesks added AI but not shared-channel support
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $59/mo.
U
Unthread
support_agentSupport· $50
NOT REALLY
Anthropic · 2025-07 · Intercom, Zendesk and Slack all adding AI-powered shared channel support
Anthropic's version overlaps, but does not finish the support job, so this one still earns its $50/mo.
I
Intercom
support_agentSupport· $39
NOT REALLY
Anthropic · 2024-03 · DIY RAG support bots
Anthropic's version overlaps, but does not finish the support job, so this one still earns its $39/mo.
I
Intercom Fin
support_agentSupport· $39
NOT REALLY
Anthropic · 2024-03 · Assistants API + RAG support bots
Anthropic's version overlaps, but does not finish the support job, so this one still earns its $39/mo.
H
Help Scout
support_agentSupport· $22
NOT REALLY
OpenAI · 2024-03 · Assistants API
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $22/mo.
C
Chatwoot
support_agentSupport· $19
NOT REALLY
OpenAI · 2025-02 · AI support agents are sold as full replacements for live chat
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $19/mo.
Z
Zendesk
support_agentSupport· $19
NOT REALLY
OpenAI · 2024-03 · Assistants API bots
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $19/mo.
F
Freshservice
support_agentSupport· $19
NOT REALLY
OpenAI · 2025-03 · Generic AI helpdesk bots can triage tickets but can't replace ITIL-certified asset and change management workflows
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $19/mo.
F
Front
support_agentSupport· $19
NOT REALLY
OpenAI · 2024-03 · AI drafting and triage
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $19/mo.
F
Freshdesk
support_agentSupport· $15
NOT REALLY
OpenAI · 2024-03 · RAG support bots
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $15/mo.
D
Decagon
support_agentSupport· free
NOT REALLY
OpenAI · 2025-02 · Intercom's Fin and Zendesk's own agents compete head-on
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.
S
Sierra
support_agentSupport· free
NOT REALLY
OpenAI · 2025-02 · Helpdesk incumbents bundle AI agents into existing contracts
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.
P
Plain
support_agentSupport· free
NOT REALLY
OpenAI · 2025-02 · Incumbent helpdesks shipped AI agents of their own
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.
L
Lorikeet
support_agentSupport· free
NOT REALLY
Anthropic · 2025-07 · Intercom Fin and Zendesk AI bundling resolution agents into helpdesks companies already own
Anthropic's version overlaps, but does not finish the support job, so this one is still worth keeping open.
P
Parloa
support_agentSupport· free
NOT REALLY
OpenAI · 2025-10 · OpenAI's realtime voice API letting anyone build a contact centre agent cheaply
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.
A
Assembled
support_agentSupport· free
NOT REALLY
OpenAI · 2025-07 · AI resolving enough tickets that support headcount, and the tools to schedule it, shrink
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.