category · CRM
CRM software after AI
21 tools in this category. 1 are rated killed and 13 survived — together the non-survivors add up to $2,546 a month.
21
tools tracked
1
killed
13
survived
$2,546
$/mo at risk
most-voted in CRM
S 
Salesforce Sales Cloud
contacts CRM
The system of record survived; the seat count is the thing under pressure.
why
Microsoft's version overlaps, but does not finish the CRM job, so this one still earns its $25/mo.
Microsoft · 2024-01 $25/mo
Z 
Zoho CRM
contacts CRM
Cheap, complete, and bundled with forty other Zoho apps.
why
Microsoft's version overlaps, but does not finish the CRM job, so this one still earns its $14/mo.
Microsoft · 2024-01 $14/mo
T 
Twenty
contacts CRM
An open-source CRM built as a modern alternative to Salesforce.
why
OpenAI's version overlaps, but does not finish the CRM job, so this one is still worth keeping open.
OpenAI · 2025-03 free
F 
Folk
contacts CRM
Lightweight relationship CRM.
why
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $20/mo.
OpenAI · 2024-05 $20/mo
C 
Copy.ai for Sales
contacts CRM
GTM workflow automation after the copywriting pivot.
why
Clay and ChatGPT cover the headline feature free, so the $49/mo is now paying for the workflow around it.
OpenAI · 2024-05 $49/mo
L 
Lavender
contacts CRM
Email coaching for sales reps.
why
ChatGPT and Apollo.io cover the headline feature free, so the $29/mo is now paying for the workflow around it.
OpenAI · 2024-05 $29/mo
every CRM tool in the archive
search
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The Death List
21 of 21· $2,546/mo at riskC
ChurnZero
contactsCRM· $892
YES
OpenAI · 2025-10 · AI-native customer success competitors and category consolidation compress ChurnZero's pricing and positioning
Gainsight and Vitally pick up the same job, so the $892/mo now buys packaging rather than capability.
P
Planhat
contactsCRM· $1250
KINDA
OpenAI · 2025-09 · Larger customer success suites adding the same AI health-scoring and playbook automation Planhat differentiated on
OpenAI's version covers the headline feature only, so the $1,250/mo is now paying for the workflow around it, not the AI.
V
Vitally
contactsCRM· $299
KINDA
OpenAI · 2025-04 · AI-driven health-scoring features built directly into Intercom and Gainsight narrow the case for a standalone tool
OpenAI's version covers the headline feature only, so the $299/mo is now paying for the workflow around it, not the AI.
C
Copy.ai for Sales
contactsCRM· $49
KINDA
OpenAI · 2024-05 · Free ChatGPT + agentic GTM tools
Clay and ChatGPT cover the headline feature free, so the $49/mo is now paying for the workflow around it.
L
Lavender
contactsCRM· $29
KINDA
OpenAI · 2024-05 · GPT-4o email writing
ChatGPT and Apollo.io cover the headline feature free, so the $29/mo is now paying for the workflow around it.
S
Streak
contactsCRM· $15
KINDA
Google · 2024-05 · Gemini in Gmail summarizes threads and drafts replies natively
Gemini and HubSpot cover the headline feature free, so the $15/mo is now paying for the workflow around it.
C
Copper
contactsCRM· $12
KINDA
Google · 2024-05 · Gemini in Google Workspace surfaces contact context and drafts follow-ups in Gmail
HubSpot and Gemini cover the headline feature free, so the $12/mo is now paying for the workflow around it.
C
ChatSpot
contactsCRM· free
KINDA
OpenAI · 2024-05 · GPT-4 function calling over CRM data
Claude + CRM MCP covers the headline feature free, and the workflow around it is why you would still open this.
G
Gainsight
contactsCRM· $150
NOT REALLY
OpenAI · 2025-06 · Generic AI chatbots can summarize customer sentiment but can't replace deep CS workflow and renewal automation
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $150/mo.
C
Clay
contactsCRM· $149
NOT REALLY
Anthropic · 2024-08 · Agentic enrichment
Anthropic's version overlaps, but does not finish the CRM job, so this one still earns its $149/mo.
G
Gong
contactsCRM· $100
NOT REALLY
OpenAI · 2024-07 · Whisper + GPT-4 call analysis
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $100/mo.
O
Octolane AI
contactsCRM· $50
NOT REALLY
OpenAI · 2026-02 · Salesforce and HubSpot embedding AI agents into CRMs that already hold the customer data
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $50/mo.
A
Apollo.io
contactsCRM· $49
NOT REALLY
OpenAI · 2024-05 · ChatGPT + data
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $49/mo.
A
Attio
contactsCRM· $34
NOT REALLY
Anthropic · 2024-08 · Claude + MCP over CRM
Anthropic's version overlaps, but does not finish the CRM job, so this one still earns its $34/mo.
S
Salesforce Sales Cloud
contactsCRM· $25
NOT REALLY
Microsoft · 2024-01 · Copilot summarises the CRM it cannot replace
Microsoft's version overlaps, but does not finish the CRM job, so this one still earns its $25/mo.
F
Folk
contactsCRM· $20
NOT REALLY
OpenAI · 2024-05 · ChatGPT enrichment
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $20/mo.
H
HubSpot
contactsCRM· $20
NOT REALLY
OpenAI · 2024-05 · ChatGPT over CRM data
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $20/mo.
N
Nutshell
contactsCRM· $16
NOT REALLY
OpenAI · 2022-11 · ChatGPT drafts sales emails and summaries, pressuring CRM AI features
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $16/mo.
Z
Zoho CRM
contactsCRM· $14
NOT REALLY
Microsoft · 2024-01 · Price is the moat, and AI did not change it
Microsoft's version overlaps, but does not finish the CRM job, so this one still earns its $14/mo.
P
Pipedrive
contactsCRM· $14
NOT REALLY
OpenAI · 2024-05 · ChatGPT CRM queries
OpenAI's version overlaps, but does not finish the CRM job, so this one still earns its $14/mo.
T
Twenty
contactsCRM· free
NOT REALLY
OpenAI · 2025-03 · AI-native CRMs and incumbents adding Copilots
OpenAI's version overlaps, but does not finish the CRM job, so this one is still worth keeping open.