P 
Pylon
A support platform for teams whose customers live in Slack and Teams.
NOT REALLY
why this verdict
Keep paying — OpenAI has not replaced it
OpenAI's version overlaps, but does not finish the support job, so this one still earns its $59/mo.
- A named launch, not a vibe named, unlinked
- Traditional helpdesks added AI but not shared-channel support. OpenAI, February 1, 2025 — no announcement link recorded yet.
- How much of the job it covers not the job editorial call
- Parts of it. The job still needs the tool to get finished.
- Is there a free way to do it? paid only
- 2 replacements listed, all paid.
- What the call is worth $708/yr
- $59/mo at the entry paid tier — $708 a year per seat.
Reason composed from the fields above missing: announcement linked missing: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- February 1, 2025
- List price
- $59/mo
- Per year
- $708
The backstory
B2B support moved into shared Slack channels, where a ticket queue does not exist and a normal helpdesk cannot see anything. Pylon turns those conversations into tracked issues with SLAs. AI helps draft replies, but the structural problem it solves is where the conversation happens.