P 
PolyAI
Enterprise voice assistants that answer customer calls in natural conversation.
KINDA
why this verdict
Keep it for the workflow, not the AI
OpenAI's version covers the headline feature only — the workflow around it is what still does the work.
- A named launch, not a vibe named, unlinked
- Frontier realtime voice models undercutting purpose-built conversational platforms on cost. OpenAI, October 1, 2025 — no announcement link recorded yet.
- How much of the job it covers headline only editorial call
- The headline feature, but not the workflow, data or integrations around it.
- Is there a free way to do it? paid only
- 3 replacements listed, all paid.
- What the call is worth nothing to cancel
- No paid entry tier tracked, so there is no subscription to cancel.
Reason composed from the fields above missing: announcement linked missing: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- October 1, 2025
- List price
- free
- Per year
- —
The backstory
PolyAI spent years building conversational voice agents that handle interruptions and accents gracefully, selling to hotels, banks and utilities. Much of that hard-won engineering became commoditised when frontier realtime models arrived and did the conversational part out of the box. What PolyAI retains is enterprise integration, deployment experience and reliability at call-centre scale, which is real but is now a services advantage rather than a technology one.