F 
Freshchat
Live chat plus a bot builder, in a world where the bot builds itself.
KINDA
why this verdict
Downgrade — pay for the workflow, not the AI
OpenAI's version covers the headline feature only, so the $19/mo is now paying for the workflow around it, not the AI.
- A named launch, not a vibe named, unlinked
- LLM support agents resolve tickets without a bot builder. OpenAI, May 13, 2024 — no announcement link recorded yet.
- How much of the job it covers headline only editorial call
- The headline feature, but not the workflow, data or integrations around it.
- Is there a free way to do it? paid only
- 2 replacements listed, all paid.
- What the call is worth $228/yr
- $19/mo at the entry paid tier — $228 a year per seat.
Reason composed from the fields above missing: announcement linked missing: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- May 13, 2024
- List price
- $19/mo
- Per year
- $228
The backstory
Freshchat combines live chat with a rules-based bot builder. Building conversational flows by hand is exactly the work that disappeared: point a model at your help centre and it answers better than a decision tree. Freshchat is wounded but attached to the wider Freshworks suite, which slows the bleeding.