E 
eesel AI
AI customer support agent priced per resolved ticket instead of per seat.
KINDA
why this verdict
Downgrade — pay for the workflow, not the AI
OpenAI's version covers the headline feature only, so the $50/mo is now paying for the workflow around it, not the AI.
- A named launch, not a vibe named, unlinked
- Bigger-funded AI support platforms racing on the same GPT-powered resolution model with far larger sales teams. OpenAI, November 3, 2025 — no announcement link recorded yet.
- How much of the job it covers headline only editorial call
- The headline feature, but not the workflow, data or integrations around it.
- Is there a free way to do it? paid only
- 3 replacements listed, all paid.
- What the call is worth $600/yr
- $50/mo at the entry paid tier — $600 a year per seat.
Reason composed from the fields above missing: announcement linked missing: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- November 3, 2025
- List price
- $50/mo
- Per year
- $600
The backstory
40 dollars per task instead of a per-seat license, which made it an easy sell for smaller support teams. Well-funded AI support platforms like Decagon and Intercom Fin are building the same GPT-powered resolution capability with far more enterprise sales muscle and integration depth, competing for the exact same buyers. eesel's usage-based pricing keeps it attractive for smaller teams, but it is fighting for market share against companies with much deeper pockets in a fast-consolidating category.